Delivery & Shipping

At Monograph Goods, we strive to make the delivery process as smooth and transparent as possible for our customers. This policy outlines our shipping areas, timelines, and procedures.

Shipping Destinations & Transit Times

We currently ship orders to a wide range of countries. Please note that all delivery times provided are estimated working days after dispatch from our warehouse and do not include order processing time. These times are guidelines provided by our carriers and are not guaranteed, especially during peak seasons or due to customs delays.

You will be shown the specific shipping options and precise costs for your destination at the checkout before you complete your purchase.

Order Processing

All orders are processed and prepared for shipment from our warehouse on business days (Monday to Friday, excluding public holidays). Once your order has been packed and handed over to our logistics partner, you will receive a shipment confirmation email. This email will contain your tracking number and a link to monitor your parcel’s journey.

You can also check the status of your order at any time by logging into your account on our website.

Shipping Costs

Shipping costs are calculated based on your delivery destination, the selected service level, and the total weight of your order. The final shipping fee will be clearly displayed on the order summary page during checkout.

We occasionally offer free standard shipping promotions when certain order value thresholds are met. Any such active promotion will be prominently displayed on our website.

Receiving Your Order & Customs

  • Upon delivery, please inspect the external condition of your parcel in the presence of the delivery agent if possible. If the packaging is severely damaged, you have the right to refuse acceptance or note reservations on the delivery receipt.
  • If you are not available, the carrier will typically leave a notification card with instructions on how to rearrange delivery or pick up your parcel from a local depot.
  • For all international orders shipped outside of our home country, please be aware that customs duties, import taxes, or other clearance fees may be levied by the authorities in your country. These charges are the sole responsibility of the recipient and must be paid upon delivery. Monograph Goods has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for further information.

Troubleshooting & Lost Parcels

You can track your order in real-time using the link in your shipping email. If your tracking information shows no movement for an extended period beyond the estimated delivery date, please contact our customer service team. We will initiate an investigation with the carrier to locate your parcel.

For any other questions regarding delivery, please refer to our comprehensive Help Center on our website.