Returns

We want you to be completely happy with your purchase from Monograph Goods. If you need to return an item, please review our policy below.

Return Eligibility

You have 14 days from the date you receive your order to initiate a return for a full refund. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and with the original tags and packaging intact. We reserve the right to refuse a return or issue a partial refund if the item shows signs of wear or is not in its original state.

How to Initiate a Return

To start a return, please visit the Returns section within your account on our website. You will need your order number and email address. Follow the steps to generate a Return Authorization and a prepaid return shipping label (where applicable). We cannot process returns that arrive at our warehouse without a valid Return Authorization.

Return Shipping & Costs

  • If the return is due to an error on our part (e.g., wrong item shipped) or a defective product, we will cover the cost of return shipping.
  • For returns based on change of mind or fit, the customer is responsible for the return shipping costs, unless otherwise stated in a promotion.
  • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

Once your return is received and inspected at our warehouse, we will send you an email to notify you. This email will confirm whether your refund has been approved. If approved, your refund will be processed to your original method of payment. Please note:

  • It may take some time for the refund to be officially posted to your account, depending on your bank or card issuer’s processing times.
  • The original shipping cost is non-refundable for returns not due to our error.
  • Any applicable duties or taxes paid on the original order are non-refundable by Monograph Goods.

Exchanges

We currently do not offer direct exchanges. The fastest way to get the item you want is to return the original item for a refund and place a new order separately.

Damaged or Defective Items

Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, contact us immediately via the contact form on our website. We will guide you through a simplified return process and arrange for a replacement or full refund, including any return shipping costs, as quickly as possible.

Final Sale Items

Certain items, such as those marked “Final Sale” or purchased during specific promotional events, cannot be returned unless defective. This will be clearly stated on the product page at the time of purchase.

Questions?

For any further questions regarding our returns policy, you can find more information in our general Help Center on our website.